Frequently Asked Questions ( FAQ )
IS CASH ON DELIVERY ( COD ) AVAILABLE?
- YES , COD IS AVAILABLE FOR ALL PRODUCTS OF BLUERED ON SERVICEABLE PINCODES.
HOW TO PLACE AN RETURN / EXCHANGE REQUEST?
- CLICK HERE TO RAISE A RETURN / EXCHANGE REQUEST FOR YOUR ORDER
- SUBMIT THE REQUIRED DETAILS AS PROMPTED.
- FOLLOW THE INSTRUCTION AND FILL ALL REQUIRED DETAILSPLEASE NOTE THAT THE RETURN/EXCHANGE REQUEST
Please note that the Return/Exchange request needs to be raised within 7 days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we would get in touch with you to confirm your request.
In addition, all returned products must be unused or unwashed or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted.
I HAVE FORGOTTEN MY LOGIN PASSWORD, WHAT DO I DO?
Please click “Forgot Password” on the login page & enter your email id. You will receive a link to help you reset your password.
HOW DO I REGISTER ACCOUNT ?
Follow these steps to register: Click SIGN IN / REGISTER at the top right corner of the page Click on REGISTER Enter your details Click on CREATE ACCOUNT You are now registered with us
I WANT TO SEND A SURPRISE GIFT TO MY WIFE BUT DON'T KNOW MUCH ABOUT LINGERIE, CAN YOU PLEASE HELP ME OUT?
We suggest you message or call us at 1800 309 6311 or email on customercare@bluered.in to get suggestions.
I AM NOT SURE WHICH PRODUCTS TO BUY. CAN YOU PLEASE HELP ME OUT?
SURE. WE ARE ALWAYS THERE TO ASSIST YOU IN CHOOSING THE BEST FIT AND BEST PRODCUTS. YOU CAN MAIL US AT CUSTOMERCARE@BLUERED.IN ALSO CALL US AT 1800 309 6311
ARE THERE ANY ADDITIONAL CHARGES FOR RETURNS/EXCHANGE?
Returns are free. For excessive returns, we may charge upto INR100 per item as return handling fees at the time of refund.
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